Cabin Resale Safety
How to safely buy or sell a cabin in our community.
Why this page exists
Cabin resales are part of how our community has always worked. When someone cannot make a sailing, another guest gets a chance to come aboard. We want that to keep happening, and we want it to happen safely.
Recent scams have targeted Dave Koz cruisers in our Facebook groups and through direct messages. Some have involved guests posing as sellers and disappearing with payment. Others have involved people impersonating Dave's management or Redwood Travel Partners. One guest recently lost seven thousand dollars.
This page is your guide to navigating cabin resales safely. Bookmark it, share it, and come back to it any time something feels off.
Three rules that keep you safe
Rule 1: Always involve Redwood Travel Partners
Every legitimate cabin transfer involves Redwood. Before agreeing to anything with a buyer or seller, contact Redwood directly to confirm the cabin is real, the seller is legitimate, and the transfer can actually happen.
Email: info@redwoodtravelpartners.com
Phone: (888) 471-3313
Redwood will verify the reservation against their records, walk you through the current transfer process, and confirm the legitimate seller's identity. This step alone prevents most cabin resale scams.
Rule 2: Never pay another guest directly through wire transfer, Zelle, Venmo, PayPal, or cash app
These payment methods cannot be reversed once funds are sent. If a seller asks you to use any of them, stop. A legitimate transfer never requires you to send money to a personal account before Redwood is involved.
If you are unsure whether a payment request is legitimate, contact Redwood before sending anything. We would rather answer a question than help you recover funds that have already moved.
Rule 3: There are no private VIP packages, exclusive cabins, or special Dave access for sale outside the official cruise
If someone contacts you with an offer that includes private time with Dave, exclusive cabin access, or a discounted package not available on the official site, it is a scam. These arrangements do not exist outside the published cruise booking process. If the offer is from someone you do not personally know, treat it as fraud regardless of how warmly written it is.
Forward suspicious messages to fraud@redwoodtravelpartners.com and delete them.
If you suspect a scam
Stop. Do not respond to the message. Do not send any money.
Take three steps:
Forward the suspicious message, including all email headers if possible, to fraud@redwoodtravelpartners.com.
Call Redwood Travel Partners at (888) 471-3313 to alert us. Even if you have not lost money, your report helps us warn other guests.
If you have already sent money to a scammer, contact your bank or credit card company immediately. Some payment methods can be reversed if reported quickly.
We respond to every fraud report. The faster we know, the more we can do to help you and protect other guests in our community.
What is coming next
Redwood is building a redesigned cabin transfer process that will close the gap scammers are using. The new process will route every transfer through Redwood as the central party, with payment, verification, and cabin reassignment all handled inside our reservation system. Neither buyers nor sellers will need to handle money directly with each other.
When the new process is ready, every booked guest will receive a notification and this page will be updated. Until then, the three rules above are what keep you safe.
CONTACT REDWOOD TRAVEL PARTNERS
info@redwoodtravelpartners.com
(888) 471-3313
2021 Fillmore Street, Suite 1219
San Francisco, CA 94115
Monday through Friday, 9am to 5pm Pacific